3 months ago
We returned to this restaurant having had a great meal and service- I would have given it four or five stars. chicken and rice- great humus and tuboullah. The second time it was like Fawlty towers. We ordered two meals- my husbands came we waited a bit- asked where mine was- and told it was coming. Suggested husband ate before I did. He finished the meal- I munched on humus- still no food for me ( and there were only two other tables occupied! ) the waitress then explained the wrong food had been made- chicken instead of fish. It finally arrived when we had about decided to leave. I took one bite- it was truly inedible and totally salty ( i had not ordered salt fish- which i have in the middle east- it was much more salty) So we immediately asked for the bill and told the waitress the food was too salty and could not eat it. ( about 2 minutes after it arrived and after waiting about 30 minutes for it! She came with the bill - and then asked us if we wanted it wrapped for take away! Clearly not having understood that we were complaining- did not seem to think it was strange that the whole meal was untouched! Went to desk to pay- and complained and asked for manager- the staff just kept repeating too salty- looking at each other etc like a comedy sketch. I then said food was bad- making it clear- ( husband by now embarrassed!) they then proceeded to take full amount of food! Not even an apology. Man at door- who spoke reasonable English seemed concerned we were not happy- but said welcome back soon! We do go back regularly for the take away Schwarma - but would advise not to eat there unless you adopt tip below TIP- if meal is bad or problem- complain immediately - do NOT pay- be careful not to be too British! Communication is a problem- language issues in English- so straight away. I saw a Lebanese friend one- ( I was embarrassed) call the waiter over demand he took it away immediately- look of disdain on her face- rude and aggressive in Arabic. they certainly jumped and produced a better meal and were bowing and scraping!) TAKE YOUR ARABIC PHRASE BOOK! TIp 2- take a cardigan and warm clothes the AC is freezing. I kept nipping out side to warm up! Value Service Food



























































