3 months ago
We purchased a Cobone voucher & had a spa treatment for both my husband and me. The welcome seemed friendly but what followed was disappointing to say the least. The facilities like the jacuzzi and steam in the female changing room were under maintenance. Ok understandable for the facilities but the non-5 star service was so not expected for a brand like Hilton. My masseuse tells me to meet her outside the changing room, however there were no bathrobes hence had to walk out to the treatment room clad in 2 towels to feel comfortable, as other men having treatments were walking by. The massage was fine, she did make an effort to unknot my shoulders which I told her to focus on but I had to inform her of this, not she asking me as part of the courtesy. After the massage was done, she said it was over and left me in the room without guiding me to head back to the changing room and go about my own business. Normally I would even expect in a 5 star spa for a welcome hot drink or a hot drink after the massage, but nothing of the sorts here. My husband had a much worse experience. I’ve never seen him so annoyed and disgusted after a massage in my life. His masseur annoyed him with his endless spiritual talk. After the massage since my husband was asleep, the masseur told him it finished and said he would come back in 5 mins but never did. My husband stayed in the treatment room wondering what next until he received my call asking why he was taking so long. He was so so annoyed. Both of us love massages and we have experienced many in Dubai. For a Hilton brand this is a slap in the face. No exaggerations, the spa experience was very bad.
