Name: Knight Castle Hotel
Price range: $$
Rating: 4.1

Description

Knight Castle Hotel occupies a quieter pocket of Dubai close to the airport, positioning itself as a heritage-leaning property with easy access to supermarkets and local streets rather than the glass towers of the new city. Rooms are traditionally styled, with twin and king configurations spread across multiple floors. Guests regularly ask for higher-floor assignments and the property tends to accommodate on request, which is worth doing given the rooftop outlook. The standout facility is the rooftop pool and bar, where heated water and open city views make it the most-used feature of the hotel. A casual ground-floor restaurant handles breakfast and, during Ramadan, suhoor service, with a mostly Indian-leaning morning spread that reads as functional rather than elaborate. Housekeeping-led requests and front-desk assistance are where the property consistently earns its warmest recognition, and several long-serving staff members are the reason returning guests mention the hotel by name. Be realistic about the vintage: this is an older build, and while recent management changes have improved the overall atmosphere, the gym equipment and some wellness facilities show their age. Sauna and steam facilities have been flagged as unreliable, and cleanliness can vary between rooms, so inspecting on arrival and requesting a change if something is amiss is the right instinct. For travellers who prioritise a warm welcome, a usable pool, and a quieter base within reach of the airport over the sleek polish of Dubai's newer hotels, Knight Castle remains a serviceable mid-range pick.

Guest Reviews

3.3

Good

40 reviews

Food Traveller1.0

last month

There is a loud sound in a club or whatsoever every night even tho theres no people. Its just bothering the neighbourhood and guests. You better stop it and let people rest and sleep. Its not good when you come to rest but you cant coz of the loud music. Let us enjoy the money that we pay for having a good sleep.

Mohd Amir R1.0

last month

I checked in the hotel at late night to see there was only one lady receptionist, Ms Youn, at the counter attending to an Indian couple. We stood behind them in queue. The couple registration took so long that I decided to move forward to see a stack of pamphlets on the dining arrangements in the hotel for Ramadhan. At this juncture, Ms Youn sharply told me to have a sit without politely saying “Excuse me, please have a sit first.” I then acknowledged her instruction and said okay. I then took a piece of the pamphlet and brought it to my wife who was already seated at the vacant guest relations counter. I told my wife that the *suhoor* arrangement is in-room dining which was fine she responded. Finally the couple registration was done and it was my turn then. I provided Ms Youn with our IDs and told her that I had booked through Agoda platform. She asked me by what name that I registered and asked me if I booked the hotel personally. This was asked repeatedly and at this juncture I was starting to feel agitated. She then started the registration and assigned a room, 523. I enquired if there was a higher floor which she initially responded sharply with a “No” answer. When I responded no higher floor then she replied that with a “No” and later said yes but with twin beds but not King sized bed. She then handed over the key cards and said it was done. I then asked her about the breakfast arrangement as I did opted for room with breakfast. I specifically told her requesting to know about the suhoor timing. She then said she would check if my room came with breakfast. After checking the system, she told us that the suhoor timing was from 2 am to 4 am at the restaurant, pointing towards the direction of the restaurant opposite the reception. This contradicted what was stipulated in the pamphlet and I raised that to Ms Youn. Sternly she responded that pamphlet information was wrong. She said suhoor will be served at the restaurant and not in-room dining as stated in the pamphlet. I then told why avail wrong information on the pamphlet. Speechless, she just looked at me. I woke up at 3 am and got ready to go to the restaurant at the lobby for my suhoor. To my surprise, the restaurant was dark and it gave me the impression like the suhoor time was already over. I went to the reception counter to enquire, this time a male staff. He told me to wait and called the restaurant instead of informing me that the suhoor will be in-room dining. Finally the Restaurant Manager, Mr Ahmed, appeared at the restaurant and told us that the suhoor will be sent to my room. I told him that the receptionist, Ms Youn, told us that suhoor would be served at the restaurant. Mr Ahmed corrected and pointed to the pamphlet. However, he was not only nice but very professional and told us that since we were already down, he would serve us in the restaurant. That was the least he could do to rectify the matter noticing I was very angry. Mr Ahmed was calm and invited me and my wife to sit in the restaurant and switched on the lights. Though Mr Ahmed managed us nicely, however my experience at the hotel had already been damaged by Ms Youn incompetency and attitude. I wonder why did the hotel deployed an incompetent staff alone at the front desk. If she is an intern, therefore she should not be deployed alone without supervision or mentor.

Zahra N1.0

last month

This is not a five star hotel my friends. We unfortunately had to leave this hotel after two nights of ten that we had booked because the level of hygiene and cleanliness was unacceptable. The first room we tried was very dirty and dusty. The bathroom had never once been cleaned. There was old dirt in the shower, on the mirrors and the shelves. I ended up cleaning the bathroom myself as it was unusable. We were offered another room but the problem was the same. This hotel must have been wonderful when it was opened some 25 years ago but the rooms have not been properly cleaned once since. I don’t mind that it is unkempt and old fashioned but do not stay here if you value hygiene. The car park is not fit for purpose. The spaces available are barely large enough for a small car and part of the car park has been turned into a rubbish dump which is very unsightly and unhygienic. Nevertheless, I must say the staff we dealt with (Sufiyan, Hamza, Ahmed and Shafiqa) were all very friendly and helped as much as they could given their resources. This could be a very nice place with the right management. Will certainly not book again as it is.