last month
Though my stay was brief, the team was very courteous and dedicated. Sain, Ellen, and Ruslan from the Executive Lounge provided exceptional, personalized service.
Exceptional
last month
Though my stay was brief, the team was very courteous and dedicated. Sain, Ellen, and Ruslan from the Executive Lounge provided exceptional, personalized service.
last month
Used to stop by this hotel the whole misunderstanding was even less. Now the homeless hotel is. I booked a room with two big beds in advance. When booking indicated to give higher floor and closer to the elevator. Check-in's supposed to be February 14th but I flew in the night of February 15th. When I check in, they tell me that they have a room with only one large bed., a room at the very end of the hallway and on the 2nd floor that doesn't even have toothbrushes and toothpaste and it's 5 ca?????? It was half a day before I was supposed to check in. But checked in much later as he arrived the next night and had plenty of time to prepare the room. I went to the reception, noticed that very unprofessional employees Dipti (behaving aggressively, belly of the earth) and Meryl, and told these ladies to change the number but they responded to me by stating that there were no numbers. But the booking is full of available rooms at this hotel in different categories. When a hotel cherishes its name it does everything to correct the mistake up to upgrading the room category. But these citizens apparently already brazenly completely, changed the number refused and upgraded the room category too. I don't recommend visiting this hotel. PS I've been to this hotel 10 times and every time the service gets worse and worse. I advise management to pay attention to the professionalism of their employees especially in this hotel.
last month
Dear syhafqatk2026,Thank you for taking the time to leave a review of your recent visit to Hilton Dubai Jumeirah. We're glad to hear that you had an amazing experience with us.Service is one of the most important aspects of a hotel, and I am incredibly pleased to hear nothing but great feedback from you regarding the service our team members provided.Thank you once again for your loyalty and for recommending us. We do look forward to welcoming you again for your next trip to Hilton Dubai Jumeirah.Best Regards,Nader HalimCluster General Manager
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Exceptional
9,845 reviews