3 months ago
Had a remarkable experience with incredible vibe. Definitely Instagram-worthy moments!
Exceptional
3 months ago
Had a remarkable experience with incredible vibe. Definitely Instagram-worthy moments!
3 months ago
We have travelled the world and every time we've booked a room, we get the room we booked or some times an upgrade. This is the first time that we got a lower category room. I booked (specified) Superior Studio Sea view (the pictures showing balcony etc). We reached early and requested an early check-in, which was denied - fair enough. When we finally got the room at 3 pm, we got a room on lower floor (12). We requested for a higher floor - declined (that's okay). When we entered our room, we realised it wasn't the room we booked - no balcony, smaller room in comparison to the photos. When I went to reception and raised the concern, I was told that Balcony room was subject availability. I asked where is it written, and they said, it isn't. That's when I emphasised that I get the room that I had booked and paid for. After a little hesitation and seeing that I wasn't budging, they gave us a room on 22nd floor, which was exactly what I had seen in pictures. Highly disappointing that a hotel of this stature would stoop to such a level of cheating its customers. I paid a bomb (USD 950 for two nights) for the rooms and this is not what I expected. Having said that the Location, Amenities, Rooms, Atmosphere, Service was top notch. I'll give them that. But please don't take your customers for fools.
3 months ago
Hi Mohamad,Thank you for taking the time to Share your thoughts about Rami. Your remarkable words will be passed on to the fellow ‘FIVERs’ who made it happen.At FIVE Hotels and Resorts, we are passionate about curating bold, next-level experiences infused with the inimitable ‘Vibe at FIVE.’ Knowing you had an unforgettable time with us is what drives us to keep raising the bar.We can’t wait to welcome you back.Best,Team FIVE
Excellent
645 reviews