Auris Plaza Spa

Description

Auris Plaza Spa sits inside the Auris Plaza Hotel in Al Barsha, a mid-market hotel wellness address near Mall of the Emirates. The menu is conventional: Swedish and hot-stone massage, Moroccan-style baths, and voucher-driven packages that typically bundle treatment access with sauna, steam, and jacuzzi use. Entry-level pricing around 150 dirhams for a massage keeps the spa squarely in the value bracket of the Dubai market. Execution, however, is where the offering struggles. Treatment rooms are not consistently soundproofed, thermal facilities have at times been reported as out of service, and scheduling and voucher handling across the Auris branches have generated repeated complaints on continuity and communication. When the massage itself goes well, therapists tend to have the basic technique in place, but the surrounding experience rarely matches what a dedicated spa visit requires. Guests weighing a visit should confirm the branch, the treatment details, and the working status of the sauna and steam room at the time of booking. For a straightforward, no-frills massage inside a hotel, it can suffice; for a considered spa afternoon, stronger alternatives exist in the neighbourhood.

Guest Reviews

2.0

Average

6 reviews

pertiwi w1.0

3 weeks ago

I have a voucher to be redeemed in Auris Tecom or Al Barsha but everytime I called the Spa no one answer and they always transfer my call. How come there is no direct line to the spa??!! Finally I made an appointment after more than 5 times calling back and forth and on the day 2 hours before the appointment time I get an sms from the Spa manager saying that there is a renovation going on and they need to cancel my booking. I called the manager to rebook because the voucher is expiring in 2 days and he confirmed that he will book on the coming week even the voucher expired but I never get any call back for confirmation. I called again to make appointment on the day the manager promised to book for me but it's fully booked and they said they cannot do anything because my voucher is expired. Really disaster management......

billyface1.0

3 weeks ago

Just don't. This is the first and only time on record that I have been stressed out by a massage. When I arrived, there was no-one on reception. I waited for 5 minutes until someone came along, only to be told that the masseuse was in a different hotel. The receptionist couldn't find my appointment until I suggested he turn the page, whereupon he managed to find it. Genius! The masseuse finally turned up but needed to get changed and set up, so my appointment was delayed by a further 15 minutes. I had to return to reception twice to ask for a locker key and then, when I discovered there was nothing in the locker, to ask for a robe (which wasn't provided), a towel and slippers (given begrudgingly). Once changed, the masseuse was nowhere to be seen. She eventually showed up and ushered me into an unlit room. When I asked if there was to be a little light, she switched on a fluorescent light used for facials and didn't quite understand the normal practise of creating a relaxing environment with soft lighting and chill-out music. So we opted for the black room option. I would like to say that the massage was as fantastic as she repeatedly promised but unfortunately it was mediocre at best. I only realised the massage was finished when she had left the room for 2 minutes and not returned. I tried and failed to switch on the fluorescent light and instead had to walk through 2 rooms to find a light so I could even see enough to find my things! When I asked why she hadn't told me the massage was finished she said that I looked relaxed so she didn't want to disturb me. My spa day also included use of the sauna (which was switched off) and the steam room (which was broken). I opted out of finding whether or not the promised jacuzzi existed, cut my losses and cheered myself up at the nearby Mall of the Emirates with a bit of much needed retail therapy.

peanuts9901.0

3 weeks ago

Bought a deal off Cobone for the 3 option massage, sauna, pool, Jacuzzi and steam room use. After "accidentally" deleting our appointments about 4-5 times we finally our arrived there hoping that the massage will be better off than their faulty appointment system. The receptionist was nice and showed us to the rooms. However the worst was yet to come. The masseuse welcomed me with a frown on her face, shoved me into a room and while I was placing my cellphone and locker room keys at the cupboard in an unlit room! She asked me to hurry up! because she didn't have enough time! Obviously at this point I was neither relaxed nor happy! The massage was terrible just like her. After half n hour of this, she placed hot stones on my back and disappeared blaring into her phone! At least I could assume the worst was done with at this point, I got out of the room and decided to head to the showers, our towels were already oil stained from the massage so we needed extra ones, my friend asked this "amazing massuese who had been so kind to me so far" if she could get us extra towels. Her reply was: this isn't my job! Well I'd assume she'd be better off delivering towels than giving massages! Also, the sauna wasn't functioning, we had to get it up and running. Please avoid this place at all costs! If your looking for a day of relaxation and peace, this isn't the place to go. I hope they hire professional people to do one of the main jobs that spas run on. Avoid this place at all costs!!!